{
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  "components": [{"status":"operational","name":"Core Platform","created_at":"2026-08-28T16:10:36.232Z","updated_at":"2026-08-28T16:20:06.383Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"3q2c785h0dd7","group_id":null,"page_id":"hyx3plhbq22t","components":["jd5hchzp4m4k","nqg1bdf2jl91","px87stfrrct4","63z9lrh8f4yh","dscrnyp2y8x5","f3fs3q52wrw9","sh3jsl5rdtmq"]},{"status":"operational","name":"Integrations \u0026 Data Sync","created_at":"2021-03-25T14:50:30.160Z","updated_at":"2026-08-31T16:43:11.008Z","position":2,"description":null,"showcase":false,"start_date":null,"id":"0b937sk0qf8y","group_id":null,"page_id":"hyx3plhbq22t","components":["kr87c5hz49nz","05lh9y1bhxlp","cw6yb1r55qdp","c8xc8047qnmh"]},{"status":"operational","name":"Automation \u0026 AI","created_at":"2026-08-31T16:43:58.744Z","updated_at":"2026-08-31T16:43:58.744Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"2lg5v858tktz","group_id":null,"page_id":"hyx3plhbq22t","components":["26q83wx62bpm","kfbymzqy4rfp","hw1f1tz61gr3","xx275f6d4lyh","09nx1zr2y121","ydd3x190t4kl"]}],
  "incidents": [{"name":"Delayed cash-matching recommendations","status":"resolved","created_at":"2026-10-07T14:38:25.250Z","updated_at":"2026-10-07T15:07:18.709Z","monitoring_at":"2026-10-07T15:07:09.494Z","resolved_at":"2026-10-07T15:07:18.682Z","impact":"minor","shortlink":"https://stspg.io/t6fyp90zrdvr","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-10-07T14:38:25.242Z","reminder_intervals":null,"id":"svh9m22xn4d1","page_id":"hyx3plhbq22t","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Cash-matching recommendations are generating normally. No action is needed from customers.","created_at":"2026-10-07T15:07:18.682Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T15:07:18.682Z","display_at":"2026-10-07T15:07:18.682Z","deliver_notifications":true,"tweet_id":null,"id":"vhcr9xn3xn6g","incident_id":"svh9m22xn4d1","custom_tweet":null,"affected_components":[{"code":"kfbymzqy4rfp","name":"Automation \u0026 AI - Cash Application Recommendations","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed and cash-matching recommendations are generating normally. We are monitoring to confirm stability.","created_at":"2026-10-07T15:07:09.494Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T15:07:09.494Z","display_at":"2026-10-07T15:07:09.494Z","deliver_notifications":false,"tweet_id":null,"id":"xszp0ywd107f","incident_id":"svh9m22xn4d1","custom_tweet":null,"affected_components":[{"code":"kfbymzqy4rfp","name":"Automation \u0026 AI - Cash Application Recommendations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"Some cash-matching recommendations may be delayed or temporarily unavailable. Our team has identified the cause and is working to restore full recommendation generation. Manual matching and existing recommendations continue to work normally. No action is needed from customers.","created_at":"2026-10-07T14:38:49.033Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T14:38:49.033Z","display_at":"2026-10-07T14:38:49.033Z","deliver_notifications":true,"tweet_id":null,"id":"2g8pqmtv3j5g","incident_id":"svh9m22xn4d1","custom_tweet":null,"affected_components":[{"code":"kfbymzqy4rfp","name":"Automation \u0026 AI - Cash Application Recommendations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating delayed cash-matching recommendations. Manual matching and existing recommendations continue to work normally.","created_at":"2026-10-07T14:38:25.338Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-10-07T14:38:25.338Z","display_at":"2026-10-07T14:38:25.338Z","deliver_notifications":false,"tweet_id":null,"id":"b753hdr5kv7n","incident_id":"svh9m22xn4d1","custom_tweet":null,"affected_components":[{"code":"kfbymzqy4rfp","name":"Automation \u0026 AI - Cash Application Recommendations","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Cash Application Recommendations","created_at":"2021-03-25T15:29:17.277Z","updated_at":"2026-10-07T15:07:18.642Z","position":2,"description":null,"showcase":true,"start_date":"2021-03-25T00:00:00.000Z","id":"kfbymzqy4rfp","page_id":"hyx3plhbq22t","group_id":"2lg5v858tktz"}]},{"name":"AI services experiencing intermittent issues","status":"resolved","created_at":"2026-09-29T14:44:18.376Z","updated_at":"2026-09-29T16:01:47.584Z","monitoring_at":"2026-09-29T15:17:31.117Z","resolved_at":"2026-09-29T16:01:47.551Z","impact":"minor","shortlink":"https://stspg.io/4j7ll5wb43qc","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-29T14:44:18.366Z","reminder_intervals":null,"id":"h4lywdkq8bz2","page_id":"hyx3plhbq22t","incident_updates":[{"status":"resolved","body":"This incident has been resolved. Our upstream AI provider confirmed full recovery and all AI-powered features are operating normally. Failed tasks during the incident were recovered by built-in retry mechanisms. Thank you for your patience.","created_at":"2026-09-29T16:01:47.551Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T16:01:47.551Z","display_at":"2026-09-29T16:01:47.551Z","deliver_notifications":true,"tweet_id":null,"id":"3kwksymphcrh","incident_id":"h4lywdkq8bz2","custom_tweet":null,"affected_components":[{"code":"09nx1zr2y121","name":"Automation \u0026 AI - AI / Relay","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"Our upstream AI provider reports all services operating normally since 14:59 UTC. We are continuing to monitor for stability before resolving. All other platform features remain unaffected.","created_at":"2026-09-29T15:42:37.380Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T15:42:37.380Z","display_at":"2026-09-29T15:42:37.380Z","deliver_notifications":false,"tweet_id":null,"id":"b0x21n2nbxgs","incident_id":"h4lywdkq8bz2","custom_tweet":null,"affected_components":[{"code":"09nx1zr2y121","name":"Automation \u0026 AI - AI / Relay","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"monitoring","body":"Our upstream AI provider has deployed a fix and reports most services recovered. We are monitoring to confirm stability of AI Chat and automated tasks. Core platform features were not affected and continue to operate normally.","created_at":"2026-09-29T15:17:31.117Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T15:17:31.117Z","display_at":"2026-09-29T15:17:31.117Z","deliver_notifications":true,"tweet_id":null,"id":"3913tfsfbx91","incident_id":"h4lywdkq8bz2","custom_tweet":null,"affected_components":[{"code":"09nx1zr2y121","name":"Automation \u0026 AI - AI / Relay","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the cause as an upstream issue with our AI provider. Some AI-powered features such as AI Chat and automated tasks may experience intermittent errors or delays. Built-in retry mechanisms are recovering most affected tasks automatically. All other platform features are operating normally. We are monitoring our provider's recovery and will update when the issue is resolved.","created_at":"2026-09-29T14:46:44.776Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T14:46:44.776Z","display_at":"2026-09-29T14:46:44.776Z","deliver_notifications":true,"tweet_id":null,"id":"37dgccz6tfpx","incident_id":"h4lywdkq8bz2","custom_tweet":null,"affected_components":[{"code":"09nx1zr2y121","name":"Automation \u0026 AI - AI / Relay","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating reports of intermittent issues with AI-powered features, including AI Chat and automated agent tasks. Core platform functionality including Dashboard, Payments, and Collections is unaffected. We will provide updates as we learn more.","created_at":"2026-09-29T14:44:18.478Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-29T14:44:18.478Z","display_at":"2026-09-29T14:44:18.478Z","deliver_notifications":true,"tweet_id":null,"id":"v2v5sx1d85hl","incident_id":"h4lywdkq8bz2","custom_tweet":null,"affected_components":[{"code":"09nx1zr2y121","name":"Automation \u0026 AI - AI / Relay","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"AI / Relay","created_at":"2026-08-31T16:44:57.238Z","updated_at":"2026-09-29T16:01:47.504Z","position":5,"description":null,"showcase":true,"start_date":"2021-03-25T00:00:00.000Z","id":"09nx1zr2y121","page_id":"hyx3plhbq22t","group_id":"2lg5v858tktz"}]},{"name":"Cash Application Recommendations — delayed generation","status":"resolved","created_at":"2026-09-23T18:21:10.557Z","updated_at":"2026-09-23T20:09:17.630Z","monitoring_at":"2026-09-23T19:46:24.314Z","resolved_at":"2026-09-23T20:09:17.607Z","impact":"minor","shortlink":"https://stspg.io/dzzjv6591sy2","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-09-23T18:21:10.548Z","reminder_intervals":null,"id":"vbfkpyqwqnlw","page_id":"hyx3plhbq22t","incident_updates":[{"status":"resolved","body":"This incident has been resolved. All recommendation services are operating normally.","created_at":"2026-09-23T20:09:17.607Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-23T20:09:17.607Z","display_at":"2026-09-23T20:09:17.607Z","deliver_notifications":true,"tweet_id":null,"id":"1x76mdlgpgtq","incident_id":"vbfkpyqwqnlw","custom_tweet":null,"affected_components":[{"code":"kfbymzqy4rfp","name":"Automation \u0026 AI - Cash Application Recommendations","old_status":"degraded_performance","new_status":"operational"}]},{"status":"monitoring","body":"A fix has been deployed. New recommendations are now being generated normally. We are monitoring to confirm stability.","created_at":"2026-09-23T19:46:24.314Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-23T19:46:24.314Z","display_at":"2026-09-23T19:46:24.314Z","deliver_notifications":true,"tweet_id":null,"id":"8nvvk7s12bxj","incident_id":"vbfkpyqwqnlw","custom_tweet":null,"affected_components":[{"code":"kfbymzqy4rfp","name":"Automation \u0026 AI - Cash Application Recommendations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have deployed an initial fix and are addressing one remaining code path. A follow-up update is being released. Core recommendation generation is proceeding for most workflows. We expect full resolution shortly.","created_at":"2026-09-23T19:24:18.255Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-23T19:24:18.255Z","display_at":"2026-09-23T19:24:18.255Z","deliver_notifications":true,"tweet_id":null,"id":"8r3rmnr7npsm","incident_id":"vbfkpyqwqnlw","custom_tweet":null,"affected_components":[{"code":"kfbymzqy4rfp","name":"Automation \u0026 AI - Cash Application Recommendations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"identified","body":"We have identified the cause of delayed recommendation generation. A configuration change by our data warehouse provider affected our data processing pipeline. We are deploying an update to restore normal operation. Existing recommendations remain unaffected.","created_at":"2026-09-23T18:54:57.360Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-23T18:54:57.360Z","display_at":"2026-09-23T18:54:57.360Z","deliver_notifications":true,"tweet_id":null,"id":"vq9l5zq56s92","incident_id":"vbfkpyqwqnlw","custom_tweet":null,"affected_components":[{"code":"kfbymzqy4rfp","name":"Automation \u0026 AI - Cash Application Recommendations","old_status":"degraded_performance","new_status":"degraded_performance"}]},{"status":"investigating","body":"We are investigating an issue preventing new payment-matching recommendations from being generated. Existing recommendations remain available and accurate. We have identified the root cause and are deploying a fix. We expect resolution shortly.","created_at":"2026-09-23T18:21:10.616Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-23T18:21:10.616Z","display_at":"2026-09-23T18:21:10.616Z","deliver_notifications":true,"tweet_id":null,"id":"jx2pkzy7n8qx","incident_id":"vbfkpyqwqnlw","custom_tweet":null,"affected_components":[{"code":"kfbymzqy4rfp","name":"Automation \u0026 AI - Cash Application Recommendations","old_status":"operational","new_status":"degraded_performance"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Cash Application Recommendations","created_at":"2021-03-25T15:29:17.277Z","updated_at":"2026-10-07T15:07:18.642Z","position":2,"description":null,"showcase":true,"start_date":"2021-03-25T00:00:00.000Z","id":"kfbymzqy4rfp","page_id":"hyx3plhbq22t","group_id":"2lg5v858tktz"}]},{"name":"This is an example incident","status":"resolved","created_at":"2021-03-20T20:03:17.866Z","updated_at":"2026-09-04T15:13:43.345Z","monitoring_at":"2021-03-20T19:27:17.971Z","resolved_at":"2021-03-20T19:37:18.017Z","impact":"none","shortlink":"https://stspg.io/s0hvgbbfskqm","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2021-03-21T19:21:17.870Z","reminder_intervals":null,"id":"2n3krcchph5s","page_id":"hyx3plhbq22t","incident_updates":[{"status":"resolved","body":"Empathize with those affected and let them know everything is operating as normal.","created_at":"2021-03-21T19:21:18.044Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-03-21T19:21:18.044Z","display_at":"2021-03-20T19:37:18.017Z","deliver_notifications":true,"tweet_id":null,"id":"1dypyhhxfjyz","incident_id":"2n3krcchph5s","custom_tweet":null,"affected_components":null},{"status":"monitoring","body":"Let your users know once a fix is in place, and keep communication clear and precise.","created_at":"2021-03-21T19:21:18.000Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-03-21T19:21:18.000Z","display_at":"2021-03-20T19:27:17.971Z","deliver_notifications":true,"tweet_id":null,"id":"crr3m9h6hy7s","incident_id":"2n3krcchph5s","custom_tweet":null,"affected_components":null},{"status":"identified","body":"As you continue to work through the incident, update your customers frequently.","created_at":"2021-03-21T19:21:17.954Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-03-21T19:21:17.954Z","display_at":"2021-03-20T19:33:17.927Z","deliver_notifications":true,"tweet_id":null,"id":"28k7lwmhrz8d","incident_id":"2n3krcchph5s","custom_tweet":null,"affected_components":null},{"status":"investigating","body":"When your product or service isn’t functioning as expected, let your customers know by creating an incident. Communicate early, even if you don’t know exactly what’s going on.","created_at":"2021-03-21T19:21:17.916Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2021-03-21T19:21:17.916Z","display_at":"2021-03-20T20:03:17.866Z","deliver_notifications":true,"tweet_id":null,"id":"vxctbc2f3wcv","incident_id":"2n3krcchph5s","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}